Payment and Refund Policy
How prices, payments, cancellations and refunds are handled.
This policy describes how newsfuri handles payments, cancellations and refunds for the services it provides in and around Shrewsbury. It applies to every order agreed with us by telephone, email or in person.
Quotations and confirmation of an order
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
How a refund is made
Refunds are made to the original payment method within 14 days of being agreed; if that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at [email protected], without any fee. A service carried out as agreed is not refunded, and for work only partly done we refund the part not provided, less material or third-party costs agreed with you in advance.
Complaints about our work
Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being finished, or by telephone on 01743 358216 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
Get in touch
- Phone
- 01743 358216
- [email protected]
